Payment Policy:
Payments for walking or sitting services are to be paid in full at the time of booking or on the first day that service begins. If payment is not received at the time of service, a $25.00 late fee may be added to your invoice. There will be a $35.00 charge for all returned checks. If Client requests to extend service, the Client agrees to pay for additional services at standard rates.
Cancellation Policy:
Dog Walks: Visits cancelled with more than 24 hours notice are credited in full to your account for future walks. For visits cancelled with less than 24 hours notice, a 50% cancellation fee will be charged.
Pet Sitting Visits and Overnights: For late departures, early returns, or full trip cancellations, 24 hours notice is required or Client will be charged the rate of one visit. If you have already paid, any remaining balance will be applied to your account for future visits.
NOTE: All holiday pet sitting reservations require a 7-day notice for changes and cancellations or Client will be charged 50% of the total services reserved. Holidays include Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas Eve through New Year’s Day.
Emergency Care Policy
In the event of pet illness or other medial emergency and specified vet is unavailable, your pet will be taken to the closest vet or R.E.A.C.H. Client understands and agrees that attempts will be made to contact them in case of emergency and if Client is unreachable, Pet Sitter has permission to authorize any care that the vet deems necessary for pet’s health, safety and survival. Client agrees to reimburse Anything But Alligators! for any additional medical expenses related to vet care during their absence, which may include x-rays, blood work, surgery and/or other procedures. Time spent at the vet during an emergency situation will be billed at standard hourly dog walking rates. For the safety of your pet and others, pets should be current on vaccinations. Should Pet Sitter be bitten or otherwise exposed to any disease or ailment received from Client’s animal which has not been properly vaccinated, it will be the Client’s responsibility to pay all costs and damages incurred.
Key Policy
We request two working copies of your house keys to be provided at time of consultation. If you live in a gated community or condo building, please provide us with any applicable access codes.
